Standards of Care

ribbon  Administrative Standards

Standards are a recorded statement of expected performance. The Administrative Standards are standards that apply to all Oakland TGA CARE funded services and can be used as a resource for other HIV related services. Standards are to be used as a goal for provider service and as a guide for clients. These cover license and expertise, staff training, supervision, policies and procedures, coordination and referral, physical plant standards, quality assurance and reporting, records and administration, financial procedures, and consumer involvement. Adherence to these standards by all individuals providing HIV services ensures quality services that are consistent and can be evaluated for effectiveness.
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ribbon  Case Management Standards

HRSA offers a range of client-centered services that links clients with health care, as well as, psychosocial and other services. Timely and coordinated access to medically appropriate levels of health and support services and continuity of care are provided through ongoing assessment of the client’s and key family members’ needs and personal support systems.

Key activities include: (1) initial assessment of service needs, (2) development of a comprehensive, individualized service plan, (3) coordination of services required to implement the plan, (4) client monitoring to assess the efficacy of the plan, and (5) periodic re-evaluation and adaptation of the plan as necessary over the life of the client.
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ribbon  Mental Health Standards

Mental Health Services are defined as psychological and psychiatric treatment and counseling services to individuals with a diagnosed mental illness, conducted in a group or individual setting, and provided by a mental health professional who is licensed or authorized within the State to render such services. This typically includes psychiatrists, psychologists, and licensed clinical social workers.

Key activities include: Screening and Intake, Comprehensive Mental Health Assessment, Development and Implementation of a Treatment Plan, Treatment Services and Coordination of Care, Case Closure/Discharge.
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ribbon  Substance Abuse Standards

Substance abuse services may involve a variety of cognitive, emotional, spiritual, and practical skills to deal with addictions and ongoing recovery, as well as clinical treatments and interventions that address the physical causes and symptoms of addiction. Coordination and Referral: identifying most appropriate substance abuse services for an individual.

Key activities include : Screening, Intake, Comprehensive Substance Abuse Assessment, Development and Implementation of a Treatment Plan, Treatment Coordination and Care, Reassessment, Discharge/Case Closure.
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